Synchronize time on the host servers (for instructions, see the relevant hypervisor installation guide).Ī newly deployed Conferencing Node does not accept calls and its last contacted status on the Management Node shows "Never", even though it is powered on and is contactable on the network.Īfter deploying a new Conferencing Node, it takes approximately 5 minutes before the node is available for conference hosting and for its status to be updated on the Management Node.We strongly recommend that you configure at least 3 distinct NTP servers or NTP server pools in each instance to ensure proper synchronization. the Management Node and all Conferencing Nodes) within the Pexip Infinity platform, and the host servers on which they are running, are using accurate times according to the public or private standard NTP clock. As a result, the Conferencing Nodes will not communicate properly with the Management Node, causing calls to fail.Įnsure all virtual machines (i.e. If time is not properly synchronized between the Management Node and the host server, certificates issued by the Management Node may be invalidated by Conferencing Nodes within the same Pexip Infinity deployment. Pexip Infinity deployment and upgrading Symptomĭuring upgrade, one or more Conferencing Nodes are stuck with a status of "waiting for calls to clear", but there are no active calls reported on the Management Node.Ī completed call has not cleared properly from the Conferencing Node.Ī Conferencing Node does not accept calls even though it is powered on and is contactable on the network.
LYNC WEB APP NOT WORKING IN CHROME SOFTWARE
Software bug fixes will only be provided in either the current or the next major release of software. Technical support for software issues is available while under a valid support contract and running a Pexip Infinity version no more than 2 major software releases behind the current release. If you cannot find the information you require, contact your Pexip authorized support representative.
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